For warranty replacement issues, please submit a ticket to our Customer Support team at firstname.lastname@example.org. To process your RMA, we will need the serial number, which is located on the back of the camera or can be found by clicking the battery/cell signal drop-down at the top of the SiteCloud window. Please provide a detailed description of the problem including pictures whenever possible.
If our Customer Support team determines that the product will need to be replaced, a RMA number will be issued. Please be sure to include the RMA number on all shipment documents including the outside of the box. Please note that returned items will not be accepted without an official RMA number.
When possible, please ship the product back in its original packaging. We can not accept liability for products damaged during shipping back to us. Please adequately insure the shipment for damage or loss.
Upon receipt of your product, a root cause analysis will be performed. Products exhibiting damage upon receipt will be subject to a warranty evaluation.
When returning products to Sensera Systems, please indicate on the commercial invoice and shipping documents “Goods Returning to Manufacturer for Repair”, along with the RMA number provided as reference and the value for customs purposes.